Terms & Conditions
Mail order & Internet Sales.

DEFINITIONS

'The Company': Strangewood T/A Hi-Spek Mail Order, Hi-Spek On-Line and Hi-Spek Direct. The 'products' / 'goods' are items offered to the general public for sale and for use in a domestic environment, or items appearing on an invoice issued by The Company. 'The Customer' is the person(s) offering payment in exchange for products/goods or services from The Company.

The following are Terms & Conditions for the sale of goods that will govern any contract for sale entered into through Hi-Spek Mail Order, Hi-Spek On-Line or Hi-Spek Direct. Please read them carefully or print a copy for your future reference.

General

1. The Company will only accept orders based on their 'Terms & Conditions'.

2. These Terms & Conditions do not affect your statutory rights.

3. The Company and/or its agents will treat each order as an offer by you to purchase the goods subject to these Terms & Conditions. The Company's prices represent an 'Invitation to Treat' and can be amended or withdrawn at any time.

4. The price and Terms & Conditions of Sale can vary from any other division of the Strangewood Limited Group. The terms of sale and delivery charges may vary.

5. To order goods via mail order or the Internet site you must be at least 18 years of age.

6. The right to refuse the supply of any goods will be at The Company's discretion.

7. The Term 'Special Order' refers to any products/goods not ranged by The Company or a product designed or altered specifically at the request of the customer. All 'Special Orders' will require payment in full before ordering.

8. The Company accepts orders on the basis that goods are subject to availability.

9. We may change our Terms & Conditions from time to time without prior notice.

Description of Goods

10. The Company will not accept responsibility / liability for representations made by a third party for products features or suitability for a particular use. (E.g. Manufacturers, magazine articles, Internet etc). Hi-Spek staff are trained to explain features and benefits and are able to provide information if so requested, in relation to a products features and benefits.

Payment & Price

11. The total price you pay for the goods will be stipulated at the point of payment. The Company is entitled to adjust the advertised price to take account of any increase in our supplier's prices, the imposition of any new taxes or duties, typographical error, or error in pricing information from suppliers. Should The Company have cause to adjust the price you will be offered the opportunity to cancel the order before the despatch of the goods.

12. The Company accepts all major credit and debit cards. These include Mastercard, Visa, American Express, Switch, Connect, Solo, Electron or Delta. The Company also offers credit facilities, subject to conditions and subject to status. Please ask the mail order team for details and/or a written quotation. All payment methods offered are subject to change at any time.

13. In the event a product is listed at an incorrect price due to the above (see condition 11) we shall have the right to refuse or cancel any order submitted at the incorrect price whether or not the order has been confirmed. If your payment has already been processed and we subsequently cancel your order, we will immediately issue a refund for the full value of the amount processed.

14. Ownership and title in the goods will only pass to the purchaser upon receipt of full payment.

Cancellation

15. The Company will not accept cancellation of any order where the item(s) purchased were deemed to be a 'Special Order' or pre-configured to your requested specification.

16. If the order has been processed but the goods not despatched a full refund will be given within seven days.

17. If goods have been despatched and you subsequently cancel your order, you must take reasonable care of the goods. It will be your responsibility to return these goods to The Company at St Albans at your cost (See our Refund & Exchange Policy) Clause 24.

Secure Online Shopping

18. When you shop with The Company on our Internet site, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.

Data Protection Act

19. Pleased be advised that if you purchase equipment from The Company, your name and address may be used by us for marketing purposes. Unless required by law this information will not be supplied to any third party. Should you prefer not to receive such marketing information please advise us on email address sales@hispek.com
Delivery & Delivery Times

20. The Company will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specified for the delivery of the goods are approximate only and The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for the delivery of the goods.

a. Please note that Hi-Spek offer a free of charge delivery service to all UK mainland destinations. However, if there is no one at the delivery address to receive the goods on the specified delivery date there will be an additional charge to cover re-delivery.

21. The Company will only deliver goods to the address on the order, and goods will not be left without a signature. All mail order and Internet prices include standard delivery unless otherwise stated. (Standard delivery Mon-Fri 9am-5pm). Timed, evening and Saturday deliveries are available at additional costs.

22. Responsibility for the goods passes to the purchaser upon delivery.

Time Limit for Notification of Claim

23. If your goods arrive in a damaged condition, you must inform The Company in writing within 3 days of delivery. Notification can be posted to Hi-Spek Electronics 8 Acrewood Way St Albans Herts AL4 OJY or faxed to our dedicated fax line 01727-791163. Alternately you can e-mail the Customer Services Department on gwp@hispek.com The Customer Services Department will arrange collection of these goods and will replace the goods at no charge or refund any monies paid for the goods.

24. IF YOU DO NOT TAKE THE ACTION REQUIRED IN CLAUSE 23 THEN THE COMPANY SHALL ACCEPT NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

Product Guarantees

25. The Company will supply goods that are free from defects in materials and workmanship for the minimum period of 12 months from the date of delivery (or longer if offered by supplier). This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc) cosmetic damage and the tuning of channels is not covered, THE FULL COST OF THE SERVICE/CALL WILL BE CHARGABLE TO YOU IF NO MECHANICAL OR ELECTRICAL FAULT IS FOUND WITH YOUR PRODUCT.

Upgraded DVD Players. Please note that the upgrade performed on our DVD players will be compatible with most DVD titles currently sold. New release of software in the future may be incompatible; in which case a subsequent upgrade may be required. There will be an additional charge for this.

This does not affect any other statutory rights you may have.

Refund & Exchange Policy

26. The Company offer a twenty-eight day exchange policy (subject to conditions). As follows:

o The Company will not accept goods returned that are found NOT to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside the 'The Distance Selling Regulations'.

" Under the 'Distance Selling Regulations' you have a seven day cooling off period. Please view the following website for further details: (Note: You will be leaving www.hispek.com) : www.dti.gov.uk/ccp/topics1/guide/distsell.htm

o The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components. (Instruction booklet, remote control packaging leads etc). Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories & instructions

o Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers' warranty.

o This does not affect your statutory rights.

o All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.

Warranty

27. The Company offer the facility to extend the warranty on your purchase to three or five years. Please ask any member of the Mail Order Team or see details listed on the Web Site, www.hi-spek.com

28. The Company offers a product repair service where the product is under the standard Manufacturers' warranty or is covered by an extended warranty, and the customer is in possession of an extended warranty certificate of cover and/or The Company has confirmed the existence of such cover. Should a repair be required The Company will undertake the responsibility for actioning the claim for you. (For details refer to the Hi-Spek extended warranty leaflet). We do not undertake repairs to items purchased from other establishments or items out of warranty.

29. The Company reserve the right to dispose of any goods where no written instruction has been received within a ninety-day period.

30. Failure by The Company to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these Terms and Conditions.

31. The Laws of England and Wales shall govern the contract between The Company and any dispute will be resolved exclusively in the courts of England and Wales.

32. If you have a complaint please contact our Customer Services team on 01727-791122 or write to the Customer Services Manager, Hi-Spek Electronics, 8 Acrewood Way, Hatfield Road, St Albans, Herts, AL4 0JY.